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Egress California Consumer Request Form

Under California Law, California consumers (being those who are Californian residents for tax purposes) have certain rights in the personal information that we collect about them from them. To simplify this process, we have created this webform however you can also make a request to us by email at if you’d prefer.

Remember, if your personal information is sent, shared or stored using our services, you may need to make a similar request to the relevant third-party as we may not be the controller of that data.

Disclosure of personal information

You have the right to request that we disclose to you the categories and specific pieces of personal information that we’ve collected from you. Please note:

  • we generally won’t charge a fee but reserve the right to do so where allowed by law.
  • we’ll respond within 45 days of verifying it. This can be extended and we’ll let you know if it is.
  • any personal information we disclose will cover the 12-month period preceding our receipt of your verified request.
  • if you have an account with us, we’ll disclose our response through it. If you don’t, you can request that we provide our response by email or post.

If we don’t hold any personal information about you that we collected from you we’ll confirm this. We do not have to disclose your personal information to you more than twice in any 12 months.

Deletion of personal information

You have the right to request that we delete any personal information about you which we’ve collected from you. Please note:

  • once we’ve verified your request we’ll delete any relevant personal information within a reasonable period of time provided that an exemption does not reply.
  • there are exemptions from this right. We give some non-exhaustive examples at

Information we need from you to respond to your request

Your request

Upload ID

Your request must be accompanied by a photocopy or photo of a document that includes your full name (& address, if a posted copy has been requested) e.g. driving licence, passport or recent utility bill (within 3 months).

File Upload

  • Allowed Types

    Authorisation Statement

    By clicking submit below:

    • you confirm the information you’ve provided is correct and that you're the person it relates to.
    • you authorise us to process your personal information to enable us to review our systems, collate our response and communicate with you. We’ll keep a record of the information you provide to evidence our compliance with your request.
    • you understand we may need to request further information from you in order to verify your request.